Can I return my item?Updated 6 days ago
Please allow up to 3-7 business days for the refund to be processed back to your original form of payment.
Prepaid Express Returns
This is the most cost effective option for International Returns!
A pre-paid returns label will be emailed to you once your return is lodge through our International Returns portal here
*Please note, the returns label expires within 10 days of issue if unused.
Once you receive your returns label, book a collection or visit your nearest DHL drop off point to send your items back to us. Pre-paid returns are subject to a return shipping fee which will be deducted from your refund.
Self-Postage Returns
Return your items at your own cost, with the shipper of your choice!
*Please note that if you have paid duties as part of your order, these were paid to your local government and not to MSCR. This unfortunately means we are unable to refund any duties charges if a return is made. Instead, you can apply to your local government to have these reimbursed.
If you are having trouble lodging your return, please reach out to our support team via Live Chat on our website or Contact Us and we will do our best to help resolve your issue!